Using the available tools, beginner or citizen developers can build bots in a couple of hours. These solution providers build an API, SDK, or a library, to provide a framework for your bot to use Machine Learning (ML) and Natural Language Processing (NLP) capabilities to understand the intent of user queries.īuilding blocks for understanding intent, such as parsing the user query, can be provided by the API. Self-service solutions with a programming interface This approach is suitable for quickly building a simple bot with basic capabilities. Self-service solutions with GUIīuild your bot using a simple Graphical User Interface (GUI) by dragging and dropping components. We can categorize the chatbot options in the market into the following 3 groups: 1. Channels: For example, major messaging platforms such as Facebook Messenger, WhatsApp, or Slack can be considered for deployment ( conversational commerce platforms).The type of bot: FAQ bot, sales bot, customer service bot etc.The solution will have these important parameters: The right vendor will depend on the type of solution you are looking for. This article aims to introduce conversational AI vendors to readers in order to help them to find a suitable vendor for their business requirements. However, with so many factors to consider, options to choose from, and biases to avoid, implementing a chatbot in your business can be a difficult process. If your business deals with a high volume of queries that consume a significant amount of resources, then it can benefit from a customer service chatbot / conversational AI system.
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